General principles
We are the company Huet Lda, owner of the brand and the Solar dos Frades Hotel de Charme, hereinafter referred to solely as a Hotel. Our address is Rua Miguel Bombarda, 14 7900-636 Ferreira do Alentejo. You can contact us using the form on the Contact page, by email at geral@solardosfrades.com or by phone +351 926 944 535. We respect user privacy and are committed to protecting the confidentiality of personal information provided to us, in accordance with current legislation, in particular the General Data Protection Regulation.
Privacy and Personal Data
The Hotel's Privacy Policy, hereinafter referred to as the Policy, applies to all data collected resulting from the use of this website, which may identify the user as a natural person, and by doing so you are expressing your authorization regarding the processing of your personal data under the terms set out in this Policy. We hope this Policy helps you understand what type of information we collect, why we collect it and how we process it. Personal data is understood to be any information that can be used to identify a person, such as name, email address, postal address, telephone/mobile number, or other information necessary for the Hotel to provide the requested service. to the end user. The Hotel, in conjunction with its technology partners that provide functionalities for the booking engine and newsletter subscriptions, does not automatically collect any personal information. All personal information is provided, with the user's consent, through forms that serve the following purposes: Provision of services for appointments and reservations – so that we can provide you with our services, we will process the personal data strictly necessary for this purpose. Furthermore, your data will also be processed for all pre- and post-service communication until the entire process is completed; Provision of communication services, clarification of doubts, suggestions and/or complaints; Marketing purposes – where we will inform you of our news, promotions, etc. All end users will be subject to the collection of non-personal data for statistical purposes, from the IP Address (address that indicates the location of a given computer), the Browser they use, the Operating System (OS) they use, the number of interactions and the time spent on the website, with no connection being made between the IP address, or other non-personal data, and any user registered in our database. The Hotel will retain the personal data provided for the period necessary to provide services, billing and comply with legal obligations.
Information Sharing and Data Security
The Hotel does not sell its users' personal data to third parties. The Hotel may transfer registered personal information to other companies or people in the following circumstances: when the user has given consent to this effect or when this is necessary to provide a product or service (in these cases only the minimum information necessary to satisfy the customer is transferred). order). Despite all efforts, it is not possible to guarantee the full and absolute inviolability of the security of the information in your possession, which is why we urge you to take all precautions to protect personal data when using the Internet.
Right to change, rectify and delete data
By law, you can ask us what information we collect about you, and you can ask us to correct it if it is inaccurate. We ask for your consent to process your personal data and you may withdraw this consent at any time. We may process your personal data because you have given us your consent or to fulfill a contract, and you may ask us for a copy of the information in digital format so that you can transfer it to another provider. We may process your personal data because you have given us consent or legitimate interest, you can request that your data be erased. You have the right to ask us to suspend the processing of your personal data for a period if you believe that we are not doing so lawfully. Finally, in some circumstances, you may ask us not to engage in automated processing or profiling. If the user wishes for their personal information to no longer be included in the Hotel's computer records, they may, at any time, exercise their right to cancel and delete data. We are not required to have a data protection officer, so any question related to our use of your personal data should be addressed through: contact form, available at email contacts, for solardosfrades.com; telephone, +351 926 944 535; letter, by post, to Hotel, Rua Miguel Bombarda 14, 7900-110 Ferreira Alentejo, Portugal.
Cookies
Cookies are small text files that a website, when visited by the user, places on their computer or mobile device through the internet browser (browser). Their aim is to improve the user experience, facilitating navigation, providing personalized content and offers, providing functionalities for social networks and the website's core services. The Hotel uses cookies to record details about each of your current sessions. Some website features may not function properly if you do not enable the use of cookies. Here is the list of cookies that are used by the Hotel:
- Google Analytics;
- The platform itself for user verification;
- Secure Hotel Booking Booking Engine;
- Social media;
…
Right to complain
If you have a complaint about our processing of your personal data, we prefer that you contact us directly first so that we can resolve your complaint. However, it is also possible to contact the National Data Protection Commission through its website at https://www.cnpd.pt/ or to the address: National Data Protection Commission Rua de São Bento n.o 148-3o 1200- 821 Lisbon
Privacy Policy Update
This document may be modified at any time, as our services and processing of personal data evolve. If we intend to use your personal data in a way that we have not previously identified, we will contact you to provide information about that use and, if necessary, ask for your consent. If the change is substantial and has implications for the way the Hotel uses its users' personal data, they will be informed through a notice on the website's main page.
